CycloLabHelp center

Settings

Update your account, language and password

Short answer

In Settings, use Account for your details, the language and deleting the account, and Security & Login for your password.

Where to find it

  1. Settings

Step by step

  1. On Home, tap the settings icon next to the bell.
  2. Choose Account or Security & Login.
  3. Make the change and save.

In detail

Edit your account details

At the top of Home, tap the settings icon next to the bell and open Settings → Account. Review your first name, surname and other personal details. Tap Save after editing.

Your account also shows your email and the entry to @username settings.

Change the language

Under Settings → Account, tap Language, choose Portuguese or English and tap Save. Changing this website’s language does not change the app’s language: set the app preference on this screen.

Update your password

Open Settings → Security & Login. Under Login methods, tap Password to open Change password. Enter your current password, new password and confirmation, checking the displayed requirements.

If you signed in only with Google or Apple, the option appears as Set a password, without asking for a current password. If you cannot sign in, use Forgot your password? on the login screen.

Sign in with Google or Apple

On the welcome and login screens, use Continue with Google or Continue with Apple, when available on your phone.

Under Security & Login → Login methods, you link or unlink these accounts. To unlink one, you need another login method. A Google or Apple account already used by another CycloLab account cannot be linked.

Read the health notice and the terms

Settings → About holds CycloLab’s health notice, the Terms of Use, the Privacy Policy and the app version. The terms and the policy open in a browser inside the app.

Delete your account

In Settings → Account, tap Delete account, at the bottom of the screen, and hold the button to confirm. If you sign in with Apple, confirm with Apple when the app asks.

You are signed out right away, nobody can see your data any more and the data is deleted within a few minutes. This cannot be undone. No access to the app? See how to request deletion by e-mail.

Sign out on this device

At the bottom of Security & Login, tap Log out and confirm. Sign in with your account when you want to return.

Something went wrong?

I changed the help language, but the app stayed the same.

They are independent preferences. In the app, open Settings → Account → Language, pick the language and tap Save.

How do I delete my account?

In Settings → Account → Delete account, hold the button to confirm. Without access to the app, ask by e-mail from the account’s address; see the Delete your account page.

My new password wasn’t accepted.

Check your current password, the displayed requirements and that confirmation matches the new password. The new password must differ from the previous one.

Can’t find this option? Check that your app is up to date.

Didn’t find what you need?

Tell us which screen you’re on and what happened. It helps us understand the problem.

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