Delete your account

1. In the app

1. Open Cyclolab and sign in.
2. At the top of Home, tap the settings icon next to the bell to open Settings, then choose Account.
3. At the bottom of the screen, tap Delete account.
4. Hold the button to confirm. If you sign in with Apple, confirm with Apple when the app asks.

You are signed out right away, nobody can see your data any more and the account can no longer be signed in to. The data is deleted shortly after, within a few minutes.

2. Without the app

If you no longer have the app or cannot sign in, send an e-mail to contato@cyclolab.com.br from the e-mail address registered on the account, with the subject “Delete account”. If you remember it, include your username (@username).

We may ask for a confirmation to make sure the request is yours. Once confirmed, we delete the account and reply within the period set by the LGPD.

3. What is deleted

Deletion removes the account and all data associated with it:

• your account and profile data, including your login methods (e-mail and password, Google and Apple). If you sign in with Apple, Cyclolab’s access to your Apple ID is revoked;
• everything you recorded in the app, including uploaded files;
• access you gave or received: your followers lose access, you stop following others and shared links stop working.

The data and files are removed from our systems within a few minutes of the request.

4. What may be retained

Database backups are kept for up to 7 days and then discarded; they are not used to restore deleted accounts. Technical access and error logs may be kept for the period required by law. Learn more in the Privacy Policy.

5. Questions

Questions about deleting your account or your data can be sent to contato@cyclolab.com.br.